Job Overview

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Housekeeping at Vacasa

We take pride in our work, knowing our tireless efforts provide peace of mind. We’re the vacation heroes—giving guests a spotless first impression and setting the tone for an unforgettable experience. With us, you’re more than just a housekeeper, you’re a keeper of the house.

What we’re looking for

We’re searching for an exceptional individual to join our team as a Lead Housekeeper. This person is a hard-working individual who will embody our values while maintaining the supreme cleanliness of our homes between Wilmington and Manchester. This person will manage a small group of housekeepers and work closely with the local management team.

This position will operate in Barnstable, Yarmouth, Dennis, Harwich, Brewster, Chatham, Orleans, Eastham, Wellfleet, Truro, and Provincetown. Candidates will need to be comfortable traveling this region in their personal vehicle.

What you’ll do

Professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards
Sweeping, vacuuming, mopping, dusting, and washing all surfaces
Move all reasonably portable furniture in rooms to clean under and behind
Assist with laundry as needed
Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for
Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager
Provide input on performance evaluations, resolving problems, and implementing disciplinary action with assistance from your manager and Human Resources
Identify and note any damages to homes. Create maintenance tickets as necessary
Manage, mentor, train, and support a small group of Housekeepers
Ensure the housekeeping staff follows through on assignments and provide guidance on work methods and routines such as follow the wall, standard unit of appearance, and reporting damage.
Perform inspections of cleans completed by HousekeepersTouch-up cleans as needed
Establish and maintain open, collaborative relationships with team members and management teamCorrespond on a regular basis with your local management team and team members
Be available and willing to assist your colleagues and management team when necessary
Provide cross-coverage for your manager and Co-Lead Housekeeper(s) when necessary
Collect and remove trash and debris
Meet and maintain required Housekeeping metrics
Attend all mandatory individual and team meetings
Replenish consumable items such as soaps and paper products
Maintain hot tubs as needed; no experience necessary – we offer on-site training
Other responsibilities as assigned – because every day looks different
The skills you’ll need

Reliable transportation – mileage reimbursed
Smartphone and personal email address
Driving inclement weather conditions as required
Availability to work Sunday through Saturday, early mornings and evenings as needed.
Ability to work well under pressure in a fast-paced environment
Lead by example while embodying our company values
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience preferred although we can teach you the Vacasa standard
Ability to stand, sit, and walk for an extended period of time.
Reach overhead and below the waist
Push, pull, and lift less than or equal to 20 pounds
Bend, stoop, squat, kneel, and twist
Adhere to all company policies and procedures
Reasonable comfort level with computers and smart devices
Access to the internet and the ability to check your email on a daily basis

Compensation

$22.00 per hour
What you’ll get
Health/dental/vision insurance—100% coverage option
Employer Sponsored & Voluntary Supplemental Benefits
401K retirement savings plan with immediate 100% company match on the first 6% you contribute
Health & Dependent Care Flexible Spending Accounts
Paid vacation & sick days
Paid holidays
Paid parental leave after one year of tenure
Employee Assistance Program
Career advancement opportunities
Employee discounts
All the equipment you’ll need to be successful
Great colleagues and culture
Please visit our careers page to review our full benefits offerings

About Vacasa LLC

Vacasa offers property management and other real estate services. From data science to housekeeping and finance to field ops, we’re shaping the new vacation rental experience. It all starts with you.