Assistant Manager Full Time

The Old Harbor Inn is #1 rated Inn, Bed & Breakfast on Cape Cod located in Chatham, MA. As a high-profile, named one of the Top Small Hotels in the United States, we strive to provide stellar service and genuine, heartfelt hospitality seldom found anywhere.

We seek a person(s) to host guests arriving at the inn, show guests to rooms, serve breakfast and provide any assistance necessary to make the guest experience exceptional. Day-planning, office work, and general upkeep of the common areas is also expected.

This is a full-time, year-round (approx. 40 hours/week). Evening, weekend, and holiday work is required as those are the busiest times in hospitality.

The ideal candidate must possess the following:

a passion to provide exceptional guest service and hospitality;
prior experience and comfort with fine end service at am Inn/Hotel
some previous front of house experience specific to an upscale inn or bed & breakfast is a plus;
some previous experience with cloud-based property management systems;
excellent spoken AND written communications skills with guests, staff, and owners as well as tremendous phone skills;
ability to apply impeccable attention to detail to every task, everyday;
ability to “think on your feet” to solve problems to meet guests’ needs on the spot.
ability to be flexible in your hours.
the understanding that what needs to be done, gets done by whomever is in the best position to do it. Innkeeping is a hands-on profession requiring that those involved understand they may be called upon to fill any and all positions as need warrants.
If you are a happy, smart, positive, self-starter, with a crisp appearance and warm nature, who desires to work in a lovely environment, please forward your resume and letter of introduction by email to [email protected] No phone calls please. Owner/Innkeepers are hands-on and very present. We work very closely alongside our staff so a perfect personality fit is most important.

(Please note that due to the limited housing situation that is facing the entire country, we are entertaining resumes from those who live within a reasonable drive of The Old Harbor Inn. If you are already planning to move to the area and wish to apply, please let us know where and when you’ll be taking residence).

Wage commensurate with experience $35,000-$45,000/year.