Collections Specialist Full Time

Who We Need

We’re looking for someone with positive vibes, and a willingness to help others. A team player with an innovative mindset, who likes to think outside the box.

Who We Are

First Citizens’ is committed to providing team members with the ability to create their own unique journey while feeling supported and empowered to be their best authentic self. Our core values Do What’s Right, Get Better Every Day & Support & Improve Our Community are important to us. If you’re looking to make a difference and be part of something bigger, this may just be the place for you!

What You’ll Do

Our Portfolio Specialist ensures a high-level of needs fulfillment during each interaction. We support and service multiple financial institutions by contacting delinquent customers to secure payments, prevent mitigation, and reduce loss.

What We Require

This role requires six months of customer service experience – the rest we can figure out together. We believe training and learning are always possible when you have a can-do attitude. All we ask is that you have the want to help others and our community.

What We Offer:

Supportive and collaborative work environment
Opportunities for learning and development
Continuing Education & Tuition Assistance
Employee Assistance Program
Work-Life Balance
401K Program (Fully Vested – 5% Company Match)
Computer Loan Program
Volunteer Time Off
Health Insurance
Ancillary Products
Telecommuting opportunities