Job Overview

Responsible for providing members with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat and fully organized.


Team Members:

•       Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.

•       We strive for flawless execution and hold ourselves accountable .

•       Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.

•       Ensure a safe and positive environment for our members and each other/”>other/”>other/”>other/”>other.

•       Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.

•       Move with speed and agility in everything we do.

•       Innovate and adapt so we can move as fast as the world around us.

•       Maintain a friendly and positive attitude.


•       Deliver service excellence through all points of contact.

•       Resolve and deescalate to address every member concern.

•       Ensure a safe and positive environment and experience for the members.

•       Daily commitment to GOLD Member Standards

•       Greet, Anticipate, Appreciate (GAA)

•       Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

•       Work with commitment and pride to deliver GOLD- Grand opening look daily

•       All items stocked and promotional plans executed

•       Maintain visible accurate signage

•       Clean and organized, inside and out

Know your Business:

• Understand how to access and read production and/or financial performance reporting for your department

• See the connection between consistent execution and the positive impact it can have on the business


Major Tasks, Responsibilities, and Key Accountabilities

·      Provides members with prompt and courteous service and assistance.

·      Replenishes, refills, stocks, and straightens merchandise.  Ensures proper signage of merchandise.

·      Keeps sales floor clean, neat and full organized.

·      Replenishes milk, dairy, freezer, food, and non-food merchandise.  Folds and organizes apparel, books, and other/”>other/”>other/”>other/”>other merchandise.

·      Removes empty cardboard from the sales floor, shelves, display cases, and replenishes box bins. Uses cardboard baler to dispose of cardboard.

·      Returns all returned and re-shop merchandise to the sales floor.

·      Maintains all club policies and procedures.

·      Performs other/”>other/”>other/”>other/”>other duties as assigned, including working in other/”>other/”>other/”>other/”>other departments as needed.

·      Regular, predictable, full attendance is an essential function of this job.



·      Must successfully complete required training and certification processes.

·      Strong interpersonal skills and attention to detail required.





Environmental Job Conditions

·      Most of the time is spent moving about continuously on hard surfaces. Frequently requires bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.

·      Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Requires using a pallet jack to pull and push pallets.

·      Frequent exposure to company authorized cleaning agents.

·      Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.